At DillonChem.com want your online experience to be enjoyable, simple and successful. To that end, we have created an ordering, payment and shipping process to make your buying experience fast and easy. ORDERING Ordering Methods
We make it easy for you to do business with us. Choose your preference of communication for ordering. Online:
Click on “BUY NOW” and complete the step-by-step checkout process. By Phone:
Call Toll Free 1-888-777-6685 Monday to Friday 9:00am to 5:00pm EST. Minimum Order
There is a cost associated with processing any order. We pride ourselves in being able to provide the best service in the most efficient manner; therefore, there is a threshold where efficiency must be kept in balance. DillonChem.com minimum order is only $15.00. Back Orders
In the unlikely event that any item in your order is unavailable for immediate delivery, we will ship the remainder of your order immediately and ship the balance as soon as it becomes available with no additional shipping charges. For backordered items, please allow up to 7-14 business days. Order Tracking
We offer two convenient ways in which to track your order:
1. Click on the “My Account
” link on the home page of DillonChem.com. After logging in, scroll to the bottom of the page and view Order/Billing History. Here you will be able to view the information on all orders.
2. Contact Customer Service
Credit Card Payment Options - Google Checkout - PayPal.
We accept the following credit cards:
• American Express
Purchase Orders - Credit Application
Purchase orders are also accepted upon pre-approval for businesses only. Click here to fill out and submit a Credit Application
for your business, and we will do the credit history check quickly for approval. A valid credit card is necessary to keep on file while your account is open. Please Note:
If you placed an order online utilizing the "Purchase Order
" option and have not yet set up an account with DillonChem.com, your order will not be processed until approval has been completed. Checks & Money Orders
Checks and money orders will be accepted for orders placed via mail. Please do not send cash. Orders will be shipped upon receipt of payment. SHIPPING
Most credit and debit card orders are shipped the same day (depending on what time of day the order is received).
Mail or fax orders are shipped once payment is received unless an account with DillonChem.com has already been established. Shipping Rates – Continental United States Only
Shipping on orders that are less than $1,200.00 is calculated by real time shipping with UPS. Please contact us for all orders needing to be shipped outside the Continental United States and or orders that need expedient services.
Please Note: All orders shipped UPS are waived from a required signature unless otherwise instructed via comments on your order, or by email or phone. Free Shipping
At DillonChem.com, we offer free shipping on orders that are over $1,200.00. Orders must ship within the contiguous United States. Free Shipping will not qualify for special orders or non stocking items. Orders must be process on our website to qualify for this free service. We reserve the right to choose the best method of shipment on all orders that qualify for free shipping.
Please Note: Exception will be on all Misco Products Corporation professional cleaning chemical products or a combination order with this manufacturer’s products on the order. Please call for bulk purchasing of these items for a special discounted freight rate quote. Handling Fees
At DillonChem.com we do not charge a standard handling or processing fee. Items that are oversized or bulky or above a certain weight, would be shipped common carrier/LTL freight. Hazardous Material
UPS classifies some items as hazardous (for example, bleach or corrosive identified items). Therefore, these items would be subject to additional handling fees via UPS with no guarantee of safe delivery. Therefore, DillonChem.com does NOT ship Hazardous Material via UPS. All Hazardous Material products will be shipped with a Common Carrier/LTL. Common Carrier/LTL Shipping
Orders or items that cannot ship via UPS Ground due to their weight, size and/or if considered hazardous material, will be shipped via Common Carrier/LTL. (Examples of such items are outdoor sheds or bleach.) Such orders ship within 10 business days from when the order was placed. Delivery then will be approximately 3 to 5 business days once the ordered item has shipped.
Orders shipped via LTL to a residential address are strictly delivered to your curbside. The trucking company will typically charge additional service fees for any type of delivery other than curbside delivery. (Examples of this would include a need for a lift gate for a successful delivery.) DillonChem.com does not include a delivery service other than curbside. Customers will be responsible for any additional charges for extra services. Customers are also responsible for additional charges due to missed delivery appointments or redeliveries.
Shipping Time and Transit In order to offer the most economical shipping rates and most reliable service, we proudly ship via UPS. Processing and shipping your order fast is our priority. While most orders do ship the same day, depending on when your order was received, some will be shipped on the following business day. All orders except for large or bulky items, hazardous material products, or a special large-volume order are shipped via UPS Ground. Shipping then takes between 1-7 business days. We do not ship orders on Saturday or Sunday. The time it takes for delivery is determined based on the closest warehouse to you that has inventory of the items you ordered.
Bulky items, hazardous materials and other items or orders that do not qualify to ship via UPS ship generally via LTL. See Common Carrier/LTL Shipping above. UPS Delivery Time:
1-7 business days within the continental United States. UPS Delivery Days:
Monday through Friday (except major holidays). Exceptions for UPS Delivery:
UPS cannot deliver to P.O. Boxes. We do not ship to Alaska, Hawaii or APO/FPO addresses. Shipping Locations
All orders ship from the closest of 33 nationwide warehouses. Should the closest warehouse not have the item or items you ordered in stock, we will ship from the next closest warehouse. This may result in you receiving your order at different times if you ordered more than one item. Our professional grade line of Misco Products cleaning chemicals ship directly from our Pennsylvania warehouse. RETURNS Returns
We guarantee your satisfaction, and therefore we do accept returns on MOST items. We are unable to accept returns on used items. Items that can be returned must be unopened products purchased at DillonChem.com and must be returned within 10 days of your receipt provided you have an authorized return merchandise authorization number from our customer support department. Returns and exchanges are not accepted for the following items: floor machines, vacuum cleaners, perishable items and outdoor structures. We are unable to accept unauthorized returns. Please make sure to contact customer service before returning an item to us. Please note that we are unable to issue a credit for any shipping costs associated with the delivery and/or the return of items. Product returns are subject to a 20% restocking fee. Shipping fees and special handling fees are non-refundable. Orders that are not charged for shipping are subject to original shipping cost of delivery. The refunded amount will be issued to the same form of payment originally used for the purchase. For orders placed in error, the cost and responsibility to ship the product back to DillonChem.com shall be that of the customers. We will issue you a ship to location and a Return Merchandise Authorization (RMA) number - YOU MUST OBTAIN THIS NUMBER BEFORE SHIPPING YOUR PRODUCT. The goods associated with this RMA number must be postmarked within 7 days of the numbers issuance. Make sure to clearly mark your RMA number on the shipping label of your package. Please do not write your number directly on your box - only on the shipping label. We are not responsible for items that do not arrive at our warehouse. Therefore, we strongly suggest that you ship your package in a way that allows you to track the shipment and receive proof of delivery. Once an item has been received at our warehouse, it may take up to 5 business days to process the receipt of the item. Once processed, it may take up to 5 business days to initiate a credit to your account. Once a credit has been initiated by DillonChem.com, it can then take your credit card company up to 5 business days to apply the credit to your account. You can check on the status of your return at any time by contacting Customer Service
Orders cannot be canceled once submitted. Due to our commitment to process orders quickly, once the checkout process is completed our warehouse is immediately notified to pick and pack the order for shipment. The only exceptions to this are products chosen from our professional grade Misco Products cleaning chemical line. Cancellation for Misco Products cleaning products must be called in directly or we must receive notification in writing within 12 hours of the order being placed to avoid any additional shipping cost. Please contact Customer Service for a Return Merchandise Authorization Number and further shipping instructions. Please note that for undamaged items, shipping costs are nonrefundable. You are responsible for the shipping costs incurred to return items to our warehouse.